What Stella Can Do
Answer Questions
Ask about customer health, activities, renewals, and engagement in plain English.
Search Data
Find information across call transcripts, meetings, support tickets, and more.
Generate Insights
Get AI-powered analysis with citations to source data.
Search Knowledge Base
Query your company’s documentation, policies, and procedures.
Meeting Prep
Generate tailored pre-meeting agendas with action item status and strategic context.
Key Features
| Feature | Description |
|---|---|
| Natural Language | Ask questions in plain English - no special syntax needed |
| Citations | Every answer includes links to source data for verification |
| Thinking Panel | See Stella’s reasoning process as it works through your question |
| Prompt Library | Browse and use pre-built prompts for common queries |
| Chat History | Access previous conversations and continue where you left off |
| Account Context | Ask questions about specific customers from their account page |
Accessing Stella
From the Main Menu:- Click Stella in the left navigation
- Start a new chat or continue a previous conversation
- Navigate to any account
- Click Ask Stella
- Questions will automatically focus on that customer
Data Sources
Stella can access and analyze:- Customer Activities: Meetings, calls, emails, and interactions
- Call Transcripts: Full searchable text from recorded calls
- Support Tickets: Zendesk, Freshdesk, Intercom, and other support data
- Account Metadata: Health scores, renewals, ARR, custom fields
- Opportunities: Pipeline and deal information
- Product Usage: Usage metrics and adoption data
- Knowledge Base: Your uploaded documents and connected sources
How Answers Work
When you ask Stella a question:- Query Analysis: Stella determines which data sources are relevant
- Data Retrieval: Information is gathered from customer data and knowledge bases
- Response Generation: An answer is crafted with supporting evidence
- Citation Links: Each claim links to the source activity or document
Stella only answers based on data in your Statisfy instance. It won’t make up information or guess.
Getting Started
- Navigating Stella - Video tutorial on using Stella
- Prompt Examples - Sample queries to try
- Using Prompts - Work with the prompt library
- Advanced Features - Citations, actions, and more