Key Concepts
This page explains the fundamental concepts you’ll encounter when using Statisfy.Accounts
An Account represents a company or organization that is your customer. Accounts are the primary entity around which customer data is organized.People
People are individual contacts associated with an Account. A single Account can have multiple People, such as different stakeholders or team members.Activities
Activities are any interactions or events related to a customer. This includes:- Emails sent and received
- Meetings and calls
- Support tickets
- Product usage events
- Custom events from your integrations
Insights
Insights are AI-generated observations and recommendations based on your customer data. Statisfy analyzes activities and patterns to surface:- Customer health indicators
- Engagement trends
- Risk signals
- Expansion opportunities
Agents
Agents are AI-powered automations that can monitor customer data and take actions. You can configure agents to:- Watch for specific conditions
- Send notifications
- Update records
- Trigger workflows