Skip to main contentKey Concepts
This page explains the fundamental concepts you’ll encounter when using Statisfy.
Accounts
An Account represents a company or organization that is your customer. Accounts are the primary entity around which customer data is organized.
People
People are individual contacts associated with an Account. A single Account can have multiple People, such as different stakeholders or team members.
Activities
Activities are any interactions or events related to a customer. This includes:
- Emails sent and received
- Meetings and calls
- Support tickets
- Product usage events
- Custom events from your integrations
Insights
Insights are AI-generated observations and recommendations based on your customer data. Statisfy analyzes activities and patterns to surface:
- Customer health indicators
- Engagement trends
- Risk signals
- Expansion opportunities
Agents
Agents are AI-powered automations that can monitor customer data and take actions. You can configure agents to:
- Watch for specific conditions
- Send notifications
- Update records
- Trigger workflows
Integrations
Integrations connect Statisfy to your existing tools and systems. Data flows bidirectionally, keeping your customer information synchronized across platforms.
Workspaces
A Workspace is your organization’s Statisfy environment. All your team members, data, and configurations are contained within your workspace. 
