Activity Types
Meetings
Calls and meetings recorded via calendar integrations or conversation intelligence tools.
Emails
Email threads synced from your connected email account.
Support Tickets
Tickets from Zendesk, Freshdesk, Intercom, or other support integrations.
Surveys
Survey responses from NPS, CSAT, and custom surveys sent through Campaigns.
Slack Conversations
Messages from shared Slack channels connected through the Slack integration.
Campaign Emails
Emails sent through Statisfy Campaigns, showing campaign name, subject, and recipient count per account.
Chat
Chat conversations from integrated messaging platforms.
Manual Activities
Activities manually logged by your team. See Add Manual Activity.
Accessing Activities
You can view activities in several places:| Location | What It Shows |
|---|---|
| Account Detail > Timeline | All activities for a specific account |
| Person Detail > Activities | All activities involving a specific contact |
| Dashboard > My Meetings | Your upcoming and past meetings |
| Dashboard > My Emails | Your recent email threads |
Activity Timeline
The timeline displays activities in reverse chronological order (most recent first). Each activity card shows:- Type icon — Visual indicator of the activity type
- Title — Meeting subject, email subject, or ticket title
- Date — When the activity occurred
- Participants — People involved in the interaction
- Sentiment — AI-analyzed sentiment (positive, neutral, negative)
- One-liner — AI-generated brief summary
Filtering Activities
Use the filters above the timeline to narrow your view: By Type: Filter to show only specific activity types (e.g., only meetings, only support tickets). By Date Range: Select a predefined period or set a custom date range. By Sentiment: Filter activities by their AI-analyzed sentiment to quickly find negative interactions. By Tag: Filter by tags applied to activities.Activity Detail View
Click on any activity to open its full detail view, which includes:- Complete content (meeting transcript, email thread, ticket details)
- AI-generated fields (sentiment, key takeaways, one-liner)
- Attendees and participants
- Associated account and contacts
- Tags and comments
Activity Count and Engagement
The activity timeline shows the total count of activities matching your current filters. Use this to gauge engagement levels — accounts with declining activity counts may need proactive outreach.Activities are synced automatically from your connected integrations. New activities typically appear within a few minutes of occurring.