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Admins can track all approvals in the organization, not just their own assigned items.
The Track Approvals view is only available to users with Admin access.

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Access the Tracker

  1. Navigate to Approvals from the main menu
  2. Click Track Approvals (visible to admins only)
  3. You’ll see the organization-wide approval tracker

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Filter Approvals

By Assignment: Use the list selector to switch between:
  • My Approvals: Items assigned to you
  • All Approvals: All items in the organization
By Status: Use the tabs to filter:
  • All: Every approval regardless of status
  • Pending: Waiting for action
  • Approved: Successfully approved
  • Rejected: Rejected items

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Tracker Columns

The tracker shows additional information compared to the individual view:
ColumnDescription
TypeEmail, Custom, or Survey
SubjectBrief description
RecipientsAffected parties (for emails)
Flow NameSource workflow
ApproverAssigned approver
Pending SinceWhen item entered pending state
StatusPending, Approved, or Rejected
Completed OnWhen action was taken
Completed ByWho approved/rejected

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Use Cases

Review who approved what and when:
  1. Filter to “All Approvals”
  2. Switch to Approved or Rejected tab
  3. Check the “Completed By” and “Completed On” columns
Find approvals that have been waiting too long:
  1. Filter to “All Approvals”
  2. Switch to Pending tab
  3. Sort by “Pending Since”
  4. Reassign or take action on stale items
See how approvals are distributed:
  1. Filter to “All Approvals”
  2. Review the “Approver” column
  3. Identify if certain team members have too many pending items

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Taking Action as Admin

Admins can approve or reject any pending item, not just their own:
  1. Select items from the tracker
  2. Click Approve or Reject
  3. Confirm the action
This is useful for:
  • Handling items when the assigned approver is unavailable
  • Clearing urgent items quickly
  • Managing team workload

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Best Practices

  • Regularly review the pending queue to prevent delays
  • Use the tracker for audit and compliance reviews
  • Reassign approvals when team members are out of office
  • Monitor “Pending Since” to identify workflow bottlenecks