Campaigns enable you to reach out to customers at scale through email and survey campaigns. Target specific audiences, track engagement, and measure results.Documentation Index
Fetch the complete documentation index at: https://help.statisfy.com/llms.txt
Use this file to discover all available pages before exploring further.
Campaign Types
Email Campaigns
Send targeted emails to customer segments using customizable templates.
Survey Campaigns
Distribute surveys to collect feedback and measure customer sentiment.
Key Features
| Feature | Description |
|---|---|
| Audience Targeting | Target specific customer segments with reusable audiences |
| Email Templates | Use customizable templates with personalization |
| Survey Distribution | Link surveys and track responses |
| Engagement Tracking | Monitor delivery, opens, clicks, and responses |
| Auto-Reminders | Automatically resend to non-responders |
| Test Emails | Preview and test before sending |
| Activity Timeline | Sent campaign emails automatically appear on account activity timelines |
Campaign Statuses
| Status | Description |
|---|---|
| Draft | Campaign is being created, can be edited |
| Published | Campaign is active |
| Scheduled | Campaign set to launch at a future date |
| Completed | Campaign has ended |
Accessing Campaigns
Navigate to Campaigns from the main menu to:- View all campaigns
- Create new campaigns
- Manage audiences
- View analytics
Workflow
- Create an Audience - Define who should receive your campaign
- Build Your Campaign - Choose type, template, and settings
- Test - Send test emails to verify content
- Publish - Launch the campaign
- Monitor - Track engagement and responses
Campaign Emails on Account Timelines
When a campaign email is sent, it automatically appears as an activity on the account timeline for each recipient’s account. This gives account owners and CSMs full visibility into all outreach — including mass campaigns — directly from the account page. Each campaign activity shows:- Campaign name
- Email subject line
- Date the email was sent
- Number of contacts at the account who received it
What You’ll Need
For Email Campaigns:- An email template (create in Email Templates)
- A target audience (create in Audiences)
- Verified sender domain (configured by admin)
- A survey (create in Surveys)
- An email template for distribution
- A target audience
Next Steps
- Creating Campaigns - Step-by-step guide
- Managing Audiences - Target the right customers
- Campaign Analytics - Track results