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Documentation Index

Fetch the complete documentation index at: https://help.statisfy.com/llms.txt

Use this file to discover all available pages before exploring further.

This page is planned to be removed on April 1st, 2026. Please follow Managing Slack Settings for the latest documentation.

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Video Tutorial

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Connect Slack with Statisfy

  • Prerequisites: The person who is going to make the integration should have Admin access to both Slack & Statisfy.
  • Log in to Statisfy and make the connection
  • Navigate to Integrations→Admin Apps→Slack→Connect and sign in to your workspace.

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Next steps:

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1. Capturing Sentiment from Slack Conversations

To enable sentiment analysis and conversation tracking from Slack:
  • Provide the list of external Slack channels used for customer communication to your CSMs.
  • Invite the Statisfy bot to each of these channels by typing /invite, selecting Add apps to this channel, and choosing Statisfy.
  • Once the bot is added, Statisfy will automatically map conversations to the corresponding customer accounts.
  • These interactions will appear on the AI Timeline with Slack as the data source, along with sentiment insights.

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2. Posting Slack Messages Based on Filters/Conditions

You can set up automated Slack messages to internal channels based on predefined conditions. For example:
  • Receive updates only for Enterprise accounts.
  • Automatically share customer feedback (e.g., from meetings) in a designated internal Slack channel.
This helps streamline internal collaboration and ensure timely visibility into customer interactions.

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3. To receive automated email summaries via Slack:

Install the Statisfy Slack App to enable automatic delivery of meeting summary emails directly within your Slack workspace.