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This page is planned to be removed on April 1st, 2026. Please follow Managing Slack Settings for the latest documentation.

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Video Tutorial

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Connect Slack with Statisfy

  • Prerequisites: The person who is going to make the integration should have Admin access to both Slack & Statisfy.
  • Log in to Statisfy and make the connection
  • Navigate to Integrations→Admin Apps→Slack→Connect and sign in to your workspace.

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Next steps:

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1. Capturing Sentiment from Slack Conversations

To enable sentiment analysis and conversation tracking from Slack:
  • Provide the list of external Slack channels used for customer communication to your CSMs.
  • Invite the Statisfy bot to each of these channels by typing /invite, selecting Add apps to this channel, and choosing Statisfy.
  • Once the bot is added, Statisfy will automatically map conversations to the corresponding customer accounts.
  • These interactions will appear on the AI Timeline with Slack as the data source, along with sentiment insights.

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2. Posting Slack Messages Based on Filters/Conditions

You can set up automated Slack messages to internal channels based on predefined conditions. For example:
  • Receive updates only for Enterprise accounts.
  • Automatically share customer feedback (e.g., from meetings) in a designated internal Slack channel.
This helps streamline internal collaboration and ensure timely visibility into customer interactions.

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3. To receive automated email summaries via Slack:

Install the Statisfy Slack App to enable automatic delivery of meeting summary emails directly within your Slack workspace.