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Connect Slack with Statisfy
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Prerequisites: The person who is going to make the integration should have Admin access to both Slack & Statisfy.
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Log in to Statisfy and make the connection
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Navigate to Integrations→Admin Apps→Slack→Connect and sign in to your workspace.
Next steps:
1. Capturing Sentiment from Slack Conversations
To enable sentiment analysis and conversation tracking from Slack:
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Provide the list of external Slack channels used for customer communication in your CSMs.
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Invite the Statisfy bot to each of these channels by typing
/invite, selecting Add apps to this channel, and choosing Statisfy.
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Once the bot is added, Statisfy will automatically map conversations to the corresponding customer accounts.
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These interactions will appear on the AI Timeline with Slack as the data source, along with sentiment insights.
2. Posting Slack Messages Based on Filters/Conditions
You can set up automated Slack messages to internal channels based on predefined conditions.
For example:
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Receive updates only for Enterprise accounts.
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Automatically share customer feedback (e.g., from meetings) in a designated internal Slack channel.
This helps streamline internal collaboration and ensure timely visibility into customer interactions.
3. To receive automated email summaries via Slack:
Install the Statisfy Slack App to enable automatic delivery of meeting summary emails directly within your Slack workspace. 
