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Overview

Statisfy ingests conversations from Microsoft Teams channels, the same way it handles Slack. After you install the Statisfy app into a team, Statisfy captures the threads in that team’s standard channels and links each thread to a customer account. With the integration, you can:
  • Capture customer conversations from Teams channels
  • Map each channel to an account so threads attach to the right customer
  • Turn ingestion on or off for individual channels
  • Review threads in the Teams tab on the Activity page

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Prerequisites

  • Admin access to Statisfy
  • A Microsoft Teams connection for your Statisfy tenant
The Microsoft Teams tab in Settings is only visible to admin users when your tenant has a Microsoft Teams connection.

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Install Statisfy into a team

  1. Navigate to Settings > Microsoft Teams or visit app.statisfy.com/settings?tab=microsoft-teams.
  2. In the Teams section, find the team you want to capture. Each team shows a status of Installed or Not installed.
  3. Click Install next to the team.
After you install the app, the team’s channels appear in the Channels section. Channels can take a few seconds to appear. If a channel is missing, click Refresh in the Channels section. When you install the app into a team, Statisfy backfills the team’s channel threads from the last 30 days. Statisfy then re-checks the team’s channel threads daily.

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Remove Statisfy from a team

  1. In the Teams section, click Remove next to an installed team.
  2. In the Remove Statisfy from this team? dialog, click Remove to confirm.
After you remove the app, the team’s channels stop receiving new messages.

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Manage channels

The Channels section lists every standard channel in the teams where Statisfy is installed. Use Search channels… to filter the list. Each row shows the following columns:

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Map a channel to an account

Select an account in the Account column. Statisfy attaches the channel’s threads to that account. If a channel has no mapped account, Statisfy resolves each thread to an account from the channel’s members. This works the same way as Slack threads.

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Turn ingestion on or off

Toggle the Ingest messages switch for a channel. When the switch is Off, Statisfy stops ingesting messages from that channel.

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What Statisfy ingests

Statisfy ingests messages in standard channels of installed teams. When someone edits or deletes a message in Teams, Statisfy reflects the change. Statisfy does not ingest:
  • Messages in private channels
  • Messages in shared channels
  • Messages from bots

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View Teams threads

Ingested threads appear in the Teams tab on the Activity page. You can open a thread in the activity drawer to read the full conversation. Anyone in your tenant can see the Teams tab and the ingested threads.