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Statisfy offers two Zendesk cards on the Integrations page: Use Zendesk (Direct) when you want new tickets and replies to show up in Statisfy as they happen.

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Connect Zendesk (Direct) with Statisfy

Prerequisites:
  • Admin access to both Zendesk and Statisfy.
  • Your Zendesk account subdomain. This is the first part of your Zendesk address. For example, if your Zendesk address is acme.zendesk.com, your subdomain is acme.

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Steps to connect

  1. Log in to Statisfy.
  2. Go to Integrations and find the Zendesk (Direct) card.
  3. Click Connect. A dialog opens.
  4. In the Zendesk (Direct) subdomain field, enter your subdomain (for example, acme). Connect your account stays disabled until you enter a subdomain.
  5. Click Connect your account. Statisfy redirects you to your Zendesk sign-in page.
  6. Sign in to Zendesk and approve the requested access. Statisfy requests read and write access.
  7. Zendesk redirects you back to Statisfy, and the card shows as Connected.

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What happens when you connect

  • Statisfy creates a webhook in your Zendesk account, and a trigger that notifies it. Both names start with Statisfy. The trigger fires when a ticket is created or when a ticket gets a public comment, such as a customer reply or an agent’s public answer.
  • New tickets and public comments arrive in Statisfy in near real time. They appear under each account in the Support section and in the AI Timeline, with Zendesk as the activity source.
  • Statisfy also runs a periodic Zendesk sync. If the webhook or trigger fails to register or is deleted in Zendesk, the next sync recreates it. Tickets still arrive through the sync in the meantime, only later.
Don’t edit or delete the Statisfy webhook or trigger in Zendesk. Statisfy manages them for you.

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Token handling

Statisfy manages your Zendesk access token automatically. You don’t need to reconnect to keep the connection active. The connection stays active until you disconnect it in Statisfy or revoke Statisfy’s access in Zendesk.

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Disconnect Zendesk (Direct)

When you disconnect the Zendesk (Direct) card, Statisfy:
  1. Removes the Statisfy trigger and webhook from your Zendesk account.
  2. Revokes the access token in Zendesk.
To reconnect later, follow the steps to connect again. Reconnecting replaces the existing webhook instead of adding a second one.

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Connect Zendesk with Statisfy (credential pop-up)

Prerequisites:
Ensure you have Admin access to both Zendesk and Statisfy.

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Steps to connect with the credential pop-up

  1. Log in to Statisfy.
  2. Navigate to:
    Integrations → Admin Apps → Zendesk → Connect
  3. A pop-up window will appear, prompting you to enter your Zendesk credentials.
  4. After successful authentication, the Zendesk app will appear as Connected in Statisfy

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What happens next

  • Data will start flowing automatically.
  • Within approximately 24 hours, you’ll begin to see support ticket details under each account in:
    • The Support section
    • Under the AI Timeline of each account, the Activity source will be marked with Zendesk.
  • The data sync is one-way — Statisfy reads ticket information from Zendesk, but does not send any data back.