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Connect Notion with Statisfy

The Notion integration syncs pages and databases from your Notion workspace into Statisfy Knowledge Base datasets, so Stella and your agents can answer from that content. You choose exactly which pages and databases Statisfy can read — access is granted from within Notion, never workspace-wide by default. Prerequisites:
  • Admin access in Statisfy — Notion is an org-level integration, connected once for your whole organization
  • Permission in Notion to share the pages and databases you want to sync with the integration

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What Gets Synced

Images, videos, and file attachments are not ingested — the document notes where they appear, but their contents aren’t indexed. Tables, embeds, bookmarks, and equations are skipped.

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Steps to Connect

  1. Log in to Statisfy.
  2. Open the Integrations page, select the Admin Apps tab, and click the Notion card.
  3. In the Connect Notion dialog, click Connect your account. A Notion window opens.
  4. In Notion, select the pages and databases to share with Statisfy and allow access. Sharing a page also shares everything beneath it.
  5. When the window closes, you’ll see “Successfully connected Notion!” and the card shows as connected.
You can share more pages or databases later from within Notion, using the page’s share settings. Newly shared content becomes available to select in your datasets.

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Add a Notion Source to a KB Dataset

  1. Open Knowledge Base and create the dataset if it doesn’t exist yet.
  2. Open the dataset, click the settings (gear) icon to open the Configure Dataset dialog, then under Connected Source click Connect Source and choose Notion.
  3. Under Add a page or database, search for and pick the pages and databases to sync. Only top-level pages and databases are listed — selecting a page also syncs all of its sub-pages.
  4. For each selection, choose a sync mode — Global or Account-level (see below).
  5. Click Add Source, then save the dataset to start the sync.
If the Notion option is disabled with “Please connect Notion via Integrations to ingest pages”, connect Notion first (see above). If the list says “Nothing is shared with the Notion integration yet”, share a page or database with the integration from within Notion.

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Global vs Account-Level Mode

Global (default) — the content is available dataset-wide:
  • For a database, every row is synced
  • For a page, the page and all of its sub-pages are synced
Account-level — each item is matched to a Statisfy account and indexed scoped to that account. Use this when each account has its own pages or database rows — account plans, meeting notes, onboarding trackers:
  • Database: pick the Property (column) that identifies the account. Each row is matched independently; a row that doesn’t match any account is skipped.
  • Page: the match is made once from the Page Title. The matched account applies to the page and all of its sub-pages. If the title doesn’t match any account, the whole page and its sub-pages are skipped.
Then choose what to Match against: For properties that hold several values — such as multi-select, people, or relation — each value is tried in turn and the first match is used.

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Keeping Content Up to Date

  • Notion sources refresh automatically once a day, picking up pages you’ve edited since the last sync.
  • To sync right away, click the refresh icon on the Notion source card in the dataset settings, or trigger a refresh from the dataset’s detail page.
  • Saving the dataset with a changed selection also starts a sync.
Removing content in Notion doesn’t remove it from Statisfy. Pages you delete or stop sharing in Notion, and selections you remove from the dataset, keep their already-synced documents. Delete those documents from the dataset if you no longer want them used.

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Disconnect Notion

Open the Notion card on the Admin Apps tab and click Disconnect. Notion sources stop syncing until you connect again; documents already synced stay in their datasets.
The Notion MCP server under Integrations → MCP Servers is a separate connection that lets agents search and update Notion pages. It has its own sign-in and isn’t used for Knowledge Base sync. See Third-Party MCP Servers.

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Troubleshooting

  • The picker lists only top-level pages and databases. A sub-page shared on its own may not appear — select its top-level parent page instead, which syncs everything beneath it.
  • Confirm the page is shared with the integration in Notion.
  • Check that the chosen Property holds a value that matches the Match against option — for example, a domain property matched against Account Domain.
  • For Account Name, try lowering the Fuzzy match cutoff.
  • For a page, the page’s title must identify the account.
  • Content refreshes once a day; use the refresh icon to sync immediately.
  • Confirm the page is still shared with the integration in Notion, and that Notion is still connected under Integrations.

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Need Help?

If you face any challenges with the Notion integration, please contact support@statisfy.com. Our team will assist you.