Video Tutorial
Connect Jira with Statisfy
Prerequisites: Ensure you have Admin access to both Jira and Statisfy.Steps to Connect:
- Log in to Statisfy.
-
Navigate to:
Integrations → Admin Apps → Jira → Connect
- Complete the OAuth authorization flow to allow Statisfy access to your Jira instance.
What is required from Customer:
1. Data Ingested from Jira
Statisfy pulls two main types of data from Jira:| Data Type | Description |
|---|---|
| Support Tickets | Jira Service Desk tickets |
| Customer Requests | Custom Jira Projects for customers |
Required Information:
- Project IDs: Identify the relevant Jira project(s) you want to integrate.
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Project Type: Specify whether each project is:
- Support Project (for tickets and cases)
- Customer Project (for feature requests or account-specific tasks)