Skip to main content

​
Video Tutorial

​
Connect JIRA with Statisfy

Prerequisites:
Ensure that the person setting up the integration has Admin access to both JIRA and Statisfy.

​
Steps to Connect:

  1. Log in to Statisfy.
  2. Navigate to:
    Integrations → Admin Apps → JIRA → Connect
  3. Complete the OAuth authorisation flow to allow Statisfy access to your JIRA instance.

​
What is required from Customer:

​
1. Data Ingested from JIRA

Statisfy pulls two main types of data from JIRA:
Data TypeDescription
Support TicketsJIRA Service Desk tickets
Customer RequestsCustom JIRA Projects for customers

​
Required Information:

  • Project IDs: Identify the relevant JIRA project(s) you want to integrate.
  • Project Type: Specify whether each project is:
    • Support Project (for tickets and cases)
    • Customer Project (for feature requests or account-specific tasks)

​
2. Customer Mapping

How Does Statisfy Map Customers from JIRA Tickets? To accurately link JIRA data with customer accounts in Statisfy, please share how customers are identified—such as using a Customer Account Name or Customer ID field within each ticket or request. Need Help? For assistance with setup or troubleshooting, contact [email protected].