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Connect Gong with Statisfy

The Gong integration brings your sales and customer success call recordings, transcripts, and conversation intelligence into Statisfy. This enables comprehensive analysis of customer interactions alongside your other engagement data. Prerequisites:
  • Admin access to both Gong and Statisfy
  • Gong account with API access

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What Data Gets Synced

Gong DataStatisfy DataDescription
Call RecordingsActivitiesCall metadata, duration, participants
TranscriptsSearchable ContentFull text transcripts with speaker identification
Audio/VideoMedia FilesCall recordings for playback
ParticipantsPeopleInternal and external call attendees

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Data Details

Call Metadata:
  • Call title, date, and duration
  • Meeting platform (Zoom, Teams, Webex, Google Meet)
  • Internal vs. external call classification
  • Participant list with names, emails, and titles
Transcripts:
  • Full conversation text with speaker attribution
  • Timestamped for easy navigation
  • Searchable via Stella AI
Participant Mapping:
  • Internal participants mapped to your team members
  • External participants linked to customer contacts
  • Automatic classification based on email domain

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Steps to Connect

  1. Log in to Statisfy.
  2. Navigate to: Integrations → Admin Apps → Gong → Connect
  3. Click Connect to start the OAuth authorization.
  4. Sign in to your Gong account and authorize Statisfy.
  5. After successful authentication, Gong will appear as Connected.
  6. Contact support@statisfy.com to enable data sync for your organization.

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Sync Behavior

Initial Sync:
  • Pulls call data from the last 2 days by default
  • Larger historical imports can be configured
Ongoing Sync:
  • Automatic periodic sync of new calls
  • Transcripts fetched for all synced calls
  • Media files cached for quick access
Rate Limiting:
  • Gong has API rate limits (3 requests/second)
  • Statisfy handles rate limiting automatically with retries

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Using Gong Data

Once connected, Gong data appears throughout Statisfy: On Account Pages:
  • View recent calls in the Activities timeline
  • See participants and call duration
  • Access full transcripts
In Stella AI:
  • Search across call transcripts
  • Ask questions like “What did we discuss with @Acme about pricing?”
  • Get AI-powered summaries of customer conversations
In Reports:
  • Include call activity in engagement metrics
  • Track conversation frequency and trends
Gong transcripts are fully searchable:
  1. Navigate to Stella AI
  2. Ask questions about call content:
    • “What concerns did @CustomerName raise in recent calls?”
    • “Find discussions about competitor mentions”
    • “Summarize pricing conversations from this quarter”
Stella will search transcripts and provide answers with citations linking to specific calls.

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Troubleshooting

Check sync status:
  • Verify Gong is connected in Integrations
  • Recent calls may take time to sync (check back in a few hours)
Check permissions:
  • Ensure the connected Gong user has access to view calls
  • Transcripts require Gong’s transcription to complete
  • Very recent calls may not have transcripts yet
  • Verify transcription is enabled in your Gong settings
  • Participants are matched by email address
  • Ensure contacts exist in Statisfy with matching emails
  • Internal team members are matched to your organization’s users

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Need Help?

For setup assistance or troubleshooting, contact support@statisfy.com.