The Survey Creator lets you build surveys to collect customer feedback. Choose from NPS, CSAT, CES, or custom survey types, configure the questions, and publish surveys for use in campaigns.Documentation Index
Fetch the complete documentation index at: https://help.statisfy.com/llms.txt
Use this file to discover all available pages before exploring further.
Accessing Survey Creator
Navigate to Admin > Studio > Survey Creator. Admin permissions are required.Survey Types
NPS
Net Promoter Score — a 0-10 scale measuring customer loyalty and likelihood to recommend.
CSAT
Customer Satisfaction — a rating scale measuring satisfaction with a specific interaction or experience.
CES
Customer Effort Score — measures how easy it was for a customer to complete a task or resolve an issue.
Custom
Build a survey with any combination of question types tailored to your needs.
Creating a Survey
- Click Create Survey
- Select the survey type (NPS, CSAT, CES, or Custom)
- Configure the survey:
- NPS, CSAT, and CES surveys come with a predefined primary question
- Add follow-up questions to collect additional context
- For custom surveys, add any number of questions
Question Types
| Type | Description |
|---|---|
| Rating Scale | Numeric scale (e.g., 1-5, 0-10) |
| Multiple Choice | Select one option from a list |
| Multi-Select | Select multiple options from a list |
| Free Text | Open-ended text response |
| Yes/No | Binary choice |
| Matrix | Grid of questions with shared answer options (e.g., rate multiple aspects on the same scale) |
Survey Logic
Add conditional logic to show or hide questions based on previous answers:- Click Add Logic on a question
- Set the condition (e.g., “If rating is less than 7”)
- Choose the action (show question, skip to question, or end survey)
Theme and Branding
Customize the survey appearance:- Logo — Upload your company logo
- Colors — Match your brand’s primary and accent colors
- Font — Select from available font options
Email Configuration
Configure how the survey is delivered:- Subject Line — The email subject recipients will see
- Sender Name — The display name for the sender
- Reply-To Address — Where replies should go
- Email Body — Introductory text above the survey link
Preview and Test
Before publishing:- Click Preview to see how the survey will appear to recipients
- Click Send Test to send a test survey to yourself or a colleague
- Complete the test survey to verify the full experience
Publishing
When your survey is ready:- Click Publish
- The survey becomes available for use in campaigns
- Navigate to Campaigns to create a survey campaign that distributes it
Publishing a survey makes it available but does not send it to anyone. You need to create a Campaign to distribute the survey to your audience.
Managing Surveys
From the Survey Creator list:| Action | Description |
|---|---|
| Edit | Modify questions, logic, or theme |
| Duplicate | Copy a survey as a starting point |
| Archive | Remove from active list without deleting |
| View Results | See response data and analytics |