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The Email Builder provides a visual drag-and-drop editor for creating email templates. Build professional emails for campaigns without writing code.

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Accessing Email Builder

Navigate to Admin > Studio > Email Builder. Admin permissions are required.

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Creating a Template

  1. Click Create Template
  2. Enter a template name
  3. The drag-and-drop editor opens

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Using the Editor

The email editor uses a drag-and-drop interface (powered by Unlayer) with these key areas: Content Panel (Left): Drag elements from the panel onto your email canvas:
ElementDescription
TextRich text block with formatting options
ImageInsert images with alt text and links
ButtonCall-to-action buttons with customizable styles
DividerVisual separator between sections
ColumnsMulti-column layout (2, 3, or 4 columns)
HTMLRaw HTML block for advanced customization
SocialSocial media icon links
Canvas (Center): Your email preview. Click on any element to edit it. Drag elements to rearrange. Properties Panel (Right): When an element is selected, configure its properties — colors, padding, alignment, links, etc.

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Custom Tools

The editor includes Statisfy-specific tools:

Survey Link

Insert a link to a published survey. The link is automatically personalized for each recipient.

Unsubscribe Link

Insert a required unsubscribe link. This is mandatory for campaign emails to comply with email regulations.
All campaign emails must include an unsubscribe link. Templates without one will be flagged when used in a campaign. See Campaign Unsubscribe for details on how unsubscribe works.

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Personalization

Insert dynamic fields into your email content using merge tags. Merge tags use entity prefixes to reference specific fields:
  • {{contact.first_name}} — Recipient’s first name
  • {{account.name}} — Recipient’s associated account name
  • {{user.email}} — The sender’s email address
Click the Merge Tags button in the text editor to browse and insert available fields. Tags are grouped by entity type (Account, Contact, User) and include all mapped fields.

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HTML Export

For advanced users, you can export your template as raw HTML:
  1. Click the More Options menu
  2. Select Export HTML
  3. The HTML file downloads to your computer
You can also import HTML to start from an existing template.

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Preview and Test

  1. Click Preview to see how the email renders on desktop and mobile
  2. Toggle between Desktop and Mobile views
  3. Click Send Test Email to send a test to yourself
Always preview on both desktop and mobile before using a template in a campaign. Email rendering varies significantly across devices and email clients.

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Saving Templates

  • Save — Save the template for later use
  • Templates are available for selection when creating a campaign

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Managing Templates

From the Email Builder list:
ActionDescription
EditOpen the template in the editor
DuplicateCopy a template as a starting point
DeletePermanently remove the template
PreviewQuick view without opening the editor