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Transcript Language & Reprocessing

If a meeting was transcribed in the wrong language — or the transcript just doesn’t look right — you can pick the correct language and have Statisfy redo it from the original audio. Reprocessing regenerates the transcript, summary, and action items together.

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When this is available

Open a meeting or video activity and go to its Details view. If the recording can be reprocessed (it has audio and a speaker timeline), a gear icon labeled Transcript settings appears in the top-right of the details panel. It shows automatically for eligible recordings — there’s nothing to turn on.

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Correcting the language

1. Click the Transcript settings gear. The popover shows the language the meeting was transcribed in: “Transcribed in . If this doesn’t look right, pick the correct language and reprocess.”
2. Choose the right language from the Language dropdown.
3. Click Reprocess.

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What happens next

• The popover shows “Reprocessing in progress…” while it runs, and you’ll get a “Reprocessing started” notification.
• When it’s done, a “The transcript has been reprocessed successfully” message appears and the transcript view refreshes with the new content.
• The summary and action items are regenerated too, so they reflect the corrected transcript.

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Troubleshooting

I don't see the Transcript settings gear

The gear only appears on the Details view of a meeting or video activity, and only when the recording can be reprocessed (it needs audio and a speaker timeline). Emails, tickets, and recordings without audio won’t have it.

It says reprocessing is already in progress

A reprocess is already running for this meeting — wait for it to finish (a few minutes) before starting another.

Reprocessing failed

Try once more from the gear menu. If it keeps failing, the original audio may be incomplete — contact support@statisfy.com with the meeting details.