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Video Tutorial

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Addition of Email Domain and Verification

  • Prerequisites: IT or DNS Admin should help with the setup.
  • Log in to Statisfy
  • Navigate to Settings→DNS→Enter the Domain name and click on Add Domain
  • IT or DNS admin should add the values to the DNS server.
  • Once done, click on Verify in Statisfy, and it takes approximately 24 hours for the DNS setup to be completed and once everything is completed, the status becomes Verified.
Once the setup is done, you can use your own domain for sending emails/surveys, etc.

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Managing Your Domains

  • Delete an unverified domain: if you added a domain by mistake or no longer need it, click Delete on its row. Only domains that haven’t been verified yet can be deleted — verified domains stay in place so the emails and surveys already using them keep working.
  • Re-check verification: click Verify on a pending domain at any time after your IT or DNS admin has added the records.

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Why Campaigns Ask for a Verified Domain

Campaigns can only send from a verified domain. If you try to publish a campaign before verification is complete, Statisfy shows a “Domain Verification Required” message with a Go to DNS Settings button that brings you back to this page. Finish the verification above (or pick a sender email on an already-verified domain) and publish again.