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The admin Sync Issues page lists every record in Statisfy whose most recent changes have not made it to your CRM. Use it to answer a single question — what is currently stuck on its way out? — without having to open records one at a time.

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Who can see it

Sync Issues is a tab on the Integration Monitoring page. To open it, go to Integrations, click View monitoring, and select the Sync Issues tab next to the Integrations tab. You can also open it directly at /integrations/monitoring?tab=sync_issues. The Integrations and Sync Issues tabs appear only when both of these are true:
  • You have the manage permission for settings.
  • Bidirectional (upstream) sync is turned on for at least one of accounts, opportunities, people, or activities.
If either condition is not met, the monitoring page shows only the integration list, with no tabs. The tab visibility is a UI convenience, not an access-control boundary. Treat the data it shows as visible to any member of your workspace.
The old /integrations?tab=sync_issues link no longer opens Sync Issues. Update any bookmarks to /integrations/monitoring?tab=sync_issues.

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The subtabs

Sync Issues splits stuck records by entity type. Pick the pill for the type you want to inspect: Switching subtabs resets you to the first page of results.

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The columns

Each subtab shows the same three columns. The Accounts, Opportunities and People subtabs add a fourth for retry: If the CRM returned a body Statisfy could not parse into named fields, a small chevron appears on the Error row. Click it to expand and read the raw CRM response inline.
An empty subtab is the healthy state. When there is nothing stuck, the page shows “Nothing stuck. Every record of this type has reached the CRM.” rather than an empty table.

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Retry

The Retry button on the Accounts, Opportunities and People subtabs triggers an immediate push of that one record to the CRM. The result of the push updates the row in place:
  • If the CRM accepts every field, the record disappears from the Sync Issues list on the next refresh.
  • If the CRM rejects the record again, the row stays and the Last attempt and Error columns update to reflect the newest response.
  • If the record has no pending changes for the CRM, Retry reports it. For a person, the row clears, because no later push could fix it. For an account or an opportunity, the row is unchanged.
  • If the CRM made the record on an earlier push but Statisfy lost its CRM id, Statisfy does not create it a second time. For a person whose failure row names the CRM id, Retry links that contact and pushes the update, and the row clears when the push succeeds. If the row does not name the id, Retry reports Skipped and the row stays: contact support to link it. For an opportunity, contact support.
You can also push an account or a person from its own page. Select the sync status icon, then Force sync. Retry and Force sync need data write permission. Users without it do not see the buttons. If the Enable upstream sync checkbox for the record’s type is off in Settings → Object Manager, Retry reports Sync is off and Force sync shows Sync to <CRM> is off. Statisfy pushes nothing until an admin turns the sync on.

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When Statisfy stops retrying

Statisfy re-pushes stuck records to the CRM on an hourly schedule. If the CRM rejects an account, an opportunity or a person five times in a row, Statisfy stops the automatic retries for that record so a persistent rejection does not keep hammering the CRM. The record still appears in Sync Issues, and the banner on the record switches from amber to red. A stopped record does not clear itself. To get it moving again after fixing the underlying issue (an inactive owner reactivated, a required custom field populated, and so on), open the record and use the banner, or click Retry on the Sync Issues row. A successful push resets the attempt counter and resumes the normal hourly schedule.

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Pagination

Each subtab shows up to 50 records per page. The footer reports the total number of stuck records and gives Previous and Next controls when there is more than one page.

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Need help?

If a record has been stuck for more than a day and the CRM message is not enough to act on, contact support@statisfy.com with the record’s ID and the raw CRM response from the expanded row.