> ## Documentation Index
> Fetch the complete documentation index at: https://help.statisfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Statisfy

# Frequently Asked Questions

Find answers to common questions about Statisfy.

## General

<AccordionGroup>
  <Accordion title="What is Statisfy?">
    Statisfy is an agentic platform for customer intelligence that supports both pre-sales and post-sales workflows. It provides unified customer context across the entire customer lifecycle by aggregating data from your existing tools and systems.
  </Accordion>

  <Accordion title="Who is Statisfy for?">
    Statisfy is designed for Customer Success teams, Account Management teams, and Revenue teams who need a complete view of their customers. It's particularly valuable for organizations using multiple tools to manage customer relationships.
  </Accordion>

  <Accordion title="How does Statisfy differ from a CRM?">
    While CRMs focus on managing customer records and sales processes, Statisfy focuses on customer intelligence. It aggregates data from your CRM and other tools to provide insights, track engagement, and automate workflows based on customer signals.
  </Accordion>
</AccordionGroup>

## Data & Security

<AccordionGroup>
  <Accordion title="How is my data secured?">
    Statisfy uses industry-standard security practices including encryption at rest and in transit, SOC 2 compliance, and regular security audits. Your data is stored in secure cloud infrastructure with strict access controls.
  </Accordion>

  <Accordion title="Can I control what data is synced?">
    Yes. When configuring integrations, you can select which objects and fields to sync. You can also configure data retention policies to control how long data is kept.
  </Accordion>

  <Accordion title="Where is my data stored?">
    Data is stored in secure cloud infrastructure. Contact your account representative for specific information about data residency options.
  </Accordion>
</AccordionGroup>

## Integrations

<AccordionGroup>
  <Accordion title="What integrations are available?">
    Statisfy integrates with popular CRMs (Salesforce, HubSpot), communication tools (Slack, Email, Calendar), analytics platforms (Mixpanel, PostgreSQL), support systems (Zendesk, Freshdesk, Jira), and more. Visit our [Salesforce Integration](/integrations/salesforce_integration_steps) guide as an example, or browse the Integrations tab for the full list.
  </Accordion>

  <Accordion title="Can I request a new integration?">
    Yes! Contact our team at [support@statisfy.com](mailto:support@statisfy.com) with your integration request. We regularly add new integrations based on customer needs.
  </Accordion>

  <Accordion title="How often does data sync?">
    Sync frequency depends on the integration and your configuration. Most integrations support near real-time sync, with options for scheduled syncs at regular intervals.
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="What are Agents?">
    Agents are AI-powered automations that monitor your customer data and take actions based on conditions you define. They can send notifications, create tasks, and trigger workflows automatically.
  </Accordion>

  <Accordion title="How do Insights work?">
    Insights are generated by our AI analyzing patterns in your customer data. The system identifies trends, risks, and opportunities, then surfaces actionable recommendations.
  </Accordion>

  <Accordion title="Can I customize the Customer 360 view?">
    Yes. You can configure which fields and sections appear in the Customer 360 view, and create custom views for different use cases.
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="How do I get support?">
    You can reach our support team at [support@statisfy.com](mailto:support@statisfy.com). For urgent issues, contact your Customer Success Manager directly.
  </Accordion>

  <Accordion title="Is training available?">
    Yes. We offer onboarding training for new users and ongoing training sessions. Contact your Customer Success Manager to schedule training.
  </Accordion>
</AccordionGroup>