> ## Documentation Index
> Fetch the complete documentation index at: https://help.statisfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoom Integration

> Connect Zoom to Statisfy for automatic meeting recording and AI-powered conversation analysis.

The Zoom integration connects your Zoom account to Statisfy, enabling automatic meeting recording, transcription, and AI-powered analysis of your customer conversations.

### Prerequisites

Before setting up the Zoom integration, ensure you have:

* A Zoom account with recording permissions
* Admin access in Statisfy
* A Zoom ZAK (Zoom Access Key) token for the recording bot

### Setting Up the Integration

1. Navigate to **Admin > Settings > Integrations**
2. Find **Zoom** in the Conversation Intelligence section
3. Click **Connect**
4. Authorize Statisfy to access your Zoom account
5. Configure the integration settings (see below)

### ZAK Token Configuration

The Zoom integration uses a ZAK (Zoom Access Key) token to enable the recording bot to join meetings:

1. Generate a ZAK token from your Zoom account settings
2. Enter the token in the Statisfy integration configuration
3. Click **Verify** to confirm the token is valid
4. Save the configuration

<Note>
  ZAK tokens have an expiration period. You may need to regenerate and update the token periodically. Statisfy will notify you when the token is about to expire.
</Note>

### How It Works

Once connected, the Zoom integration:

1. **Syncs recordings** — Retrieves completed Zoom meeting recordings
2. **Transcribes** — Generates a transcript from the recording audio
3. **Analyzes content** — AI processes the transcript to extract meeting summary, key takeaways, sentiment analysis, and action items
4. **Creates activities** — The meeting is logged as an activity in the associated account

### Recording Settings

Configure which meetings are recorded:

| Setting           | Description                                                  |
| ----------------- | ------------------------------------------------------------ |
| **All Meetings**  | Record every Zoom meeting on your calendar                   |
| **External Only** | Only record meetings with external participants              |
| **Manual**        | Only record meetings where recording is explicitly requested |

### Participant Notification

<Warning>
  The Statisfy recording bot joins as a visible participant in Zoom meetings. All attendees will see the bot and be aware the meeting is being recorded. This is by design for transparency and compliance.
</Warning>

### Viewing Zoom Recordings

After a meeting is recorded and processed:

1. Navigate to the associated account's activity timeline
2. Find the meeting activity
3. Click to view the full transcript, summary, and AI-generated fields

### Troubleshooting

<Accordion title="Bot doesn't join the meeting">
  Verify that your ZAK token is valid and has not expired. Check that the meeting is on a calendar synced with Statisfy.
</Accordion>

<Accordion title="Recording quality issues">
  Ensure participants have stable internet connections. Audio quality directly affects transcription accuracy.
</Accordion>

<Accordion title="Missing transcript">
  Transcription processing may take a few minutes after the meeting ends. If the transcript doesn't appear after 30 minutes, check the integration status in Admin settings.
</Accordion>

<Tip>
  Pair the Zoom integration with NoteTaker settings to control which meetings automatically get recorded. See [Managing NoteTaker Settings](/admin/managing_notetaker_settings).
</Tip>