> ## Documentation Index
> Fetch the complete documentation index at: https://help.statisfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unthread Integration

> Connect Unthread with Statisfy to sync support tickets into your customer timeline.

### Connect Unthread with Statisfy

**Prerequisites:**

* Ensure that the person setting up the integration has **Admin access** to both **Unthread** and **Statisfy**.

* In Unthread, the API functionality is in Beta phase, so drop an email to [support@unthread.io](mailto:support@unthread.io) to create an API key to do the integration with Statisfy.

* Unthread support will enable the API Key, and you can add it as shown below. For additional details please refer [https://docs.unthread.io/api-introduction/using-api](https://docs.unthread.io/api-introduction/using-api)

  ![](https://usercontent.us.prod.clueso.io/2f8a9fc9-c323-4fe7-909f-ec00073876d9/0452d416-e13e-47c0-8e3a-39a96975e1fa/44967a7f-c3ce-4aa9-8374-7574db0d51aa/images/604f85f6-7c06-49a2-b18b-c2a11810b134.png)

### Steps to Connect with Statisfy:

1. **Log in to Statisfy.**

2. Navigate to:\
   **Integrations → Admin Apps → Unthread → Provide the API Key and connect**

   ![](https://usercontent.us.prod.clueso.io/2f8a9fc9-c323-4fe7-909f-ec00073876d9/0452d416-e13e-47c0-8e3a-39a96975e1fa/44967a7f-c3ce-4aa9-8374-7574db0d51aa/images/3660d53e-c758-4ecb-8985-8dbb446425f0.png)

3. Once the connection is done, the Unthread support tickets will flow into Statisfy. You can find it under Support or under each Account→AI Timeline→Timeline Activity→ Source as Unthread.

4. If you are facing any challenges, please contact [support@statisfy.com](mailto:support@statisfy.com). Our team will assist you.