> ## Documentation Index
> Fetch the complete documentation index at: https://help.statisfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom Integration

> Connect Intercom to sync conversations, tickets, and help center articles into Statisfy.

### Connect Intercom with Statisfy

The Intercom integration brings your customer conversations, support tickets, and help center content into Statisfy. This enables comprehensive customer intelligence by combining support interactions with your other customer data.

**Prerequisites:**

* **Admin access** to both Intercom and Statisfy
* Intercom workspace with appropriate permissions

### What Data Gets Synced

| Intercom Data        | Statisfy Data      | Description                                |
| -------------------- | ------------------ | ------------------------------------------ |
| Conversations        | Activities         | Customer conversations (excluding tickets) |
| Tickets              | Support Activities | Support tickets with full history          |
| Help Center Articles | Knowledge Base     | Documentation for AI-powered search        |
| Contacts             | People             | Contact information linked to accounts     |

### Steps to Connect

1. **Log in to Statisfy.**

2. Navigate to: **Integrations → Admin Apps → Intercom → Connect**

3. Click **Connect** to initiate the OAuth flow.

4. You'll be redirected to Intercom. Sign in and authorize Statisfy to access your workspace.

5. After successful authentication, Intercom will appear as **Connected** in Statisfy.

6. Contact [support@statisfy.com](mailto:support@statisfy.com) to enable data sync for your organization.

### Conversations & Tickets

Once connected, Statisfy automatically syncs:

**Conversations:**

* All customer-initiated conversations
* Full message history with timestamps
* Participant information (customer, team members, bots)
* Assignee and team assignment details

**Tickets:**

* All support tickets regardless of category
* Complete ticket history and status changes
* Priority and category information
* Resolution details

<Note>
  Conversations initiated by automated bots (operator\_initiated) are excluded from sync to reduce noise.
</Note>

### Data Matching

Statisfy automatically matches Intercom conversations and tickets to your accounts using:

1. **Email domain**: The requester's email domain is matched to account domains
2. **Company associations**: Intercom company website domains are matched to accounts

This ensures all support interactions appear on the correct customer account in Statisfy.

### Help Center Integration

Import your Intercom Help Center articles into Statisfy's Knowledge Base for AI-powered search:

1. Navigate to **Knowledge Base** in Statisfy

2. Create a new **Dataset** or edit an existing one

3. Click **Connect Source** and select **Intercom**

4. Choose the Help Center you want to import

5. Click **Save** to start the import

Articles are automatically:

* Downloaded from your Help Center
* Indexed for semantic search
* Made available to Stella AI for answering questions

<Tip>
  Enable "Searchable in Stella" on your dataset to let AI agents use your Help Center content when responding to queries.
</Tip>

### Activity Details

For each synced conversation or ticket, Statisfy captures:

| Field         | Description                            |
| ------------- | -------------------------------------- |
| Subject       | Conversation subject or ticket title   |
| Status        | Current status (open, closed, etc.)    |
| Priority      | Message priority level                 |
| Category      | Ticket category (for tickets)          |
| Assignee      | Assigned team member                   |
| Team          | Assigned team                          |
| Message Count | Total messages in the thread           |
| Participants  | All internal and external participants |
| Full History  | Complete message timeline              |

### Sync Frequency

* **Conversations & Tickets**: Synced automatically based on update time
* **Help Center Articles**: Synced when you connect or update the dataset source
* **Incremental updates**: Only new or modified data is synced after initial import

### Troubleshooting

<Accordion title="Conversations not appearing on accounts">
  **Check domain matching:**

  * Verify the customer's email domain matches an account in Statisfy
  * Check if the Intercom company has a website domain set

  **Check sync status:**

  * Contact support to verify sync is enabled for your organization
</Accordion>

<Accordion title="Help Center not showing in source options">
  * Ensure Intercom is connected (check Integrations page)
  * Verify your Intercom plan includes Help Center features
  * Re-authenticate if the connection was recently established
</Accordion>

<Accordion title="Missing message history">
  * Full conversation history is loaded when you view the activity
  * Initial sync may take time for large volumes of data
</Accordion>

### Need Help?

For setup assistance or troubleshooting, contact [support@statisfy.com](mailto:support@statisfy.com).