> ## Documentation Index
> Fetch the complete documentation index at: https://help.statisfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Key Concepts

> Understand the core concepts and terminology in Statisfy

# Key Concepts

This page explains the fundamental concepts you'll encounter when using Statisfy.

## Accounts

An **Account** represents a company or organization that is your customer. Accounts are the primary entity around which customer data is organized.

## People

**People** are individual contacts associated with an Account. A single Account can have multiple People, such as different stakeholders or team members.

## Activities

**Activities** are any interactions or events related to a customer. This includes:

* Emails sent and received
* Meetings and calls
* Support tickets
* Product usage events
* Custom events from your integrations

## Insights

**Insights** are AI-generated observations and recommendations based on your customer data. Statisfy analyzes activities and patterns to surface:

* Customer health indicators
* Engagement trends
* Risk signals
* Expansion opportunities

## Agents

**Agents** are AI-powered automations that can monitor customer data and take actions. You can configure agents to:

* Watch for specific conditions
* Send notifications
* Update records
* Trigger workflows

## Integrations

**Integrations** connect Statisfy to your existing tools and systems. Data flows bidirectionally, keeping your customer information synchronized across platforms.

## Workspaces

A **Workspace** is your organization's Statisfy environment. All your team members, data, and configurations are contained within your workspace.