> ## Documentation Index
> Fetch the complete documentation index at: https://help.statisfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking Approvals

> Monitor and manage all approvals across your organization.

Admins and Builders can track all approvals in the organization, not just their own assigned items.

<Note>
  The Track Approvals view is available to users with the **Admin** or **Builder** role. Both roles can act on any pending approval, regardless of who it was originally assigned to.
</Note>

### Access the Tracker

1. Navigate to **Approvals** from the main menu

2. Click **Track Approvals** (visible to admins only)

3. You'll see the organization-wide approval tracker

### Filter Approvals

**By Assignment:**
Use the list selector to switch between:

* **My Approvals**: Items assigned to you
* **All Approvals**: All items in the organization

**By Status:**
Use the tabs to filter:

* **All**: Every approval regardless of status
* **Pending**: Waiting for action
* **Approved**: Successfully approved
* **Rejected**: Rejected items

### Tracker Columns

The tracker shows additional information compared to the individual view:

| Column        | Description                                            |
| ------------- | ------------------------------------------------------ |
| Type          | Email, Custom, or Survey                               |
| Subject       | Brief description                                      |
| Recipients    | Affected parties (for emails)                          |
| Flow Name     | Source workflow                                        |
| Approver      | Assigned approver                                      |
| Pending Since | When item entered pending state                        |
| Status        | Pending, Approved, or Rejected                         |
| Completed On  | When action was taken                                  |
| Approved By   | Who approved the item (shown on Approved and All tabs) |
| Rejected By   | Who rejected the item (shown on Rejected and All tabs) |

<Note>
  On the Pending tab the table shows the original **Approver** column. On the Approved, Rejected, and All tabs that column is replaced by **Approved By** / **Rejected By** so you can audit who actually took the action — including admins or builders who acted on someone else's behalf.
</Note>

### Use Cases

<Accordion title="Audit approval decisions">
  Review who approved what and when:

  1. Filter to "All Approvals"
  2. Switch to Approved or Rejected tab
  3. Check the "Completed By" and "Completed On" columns
</Accordion>

<Accordion title="Clear pending backlog">
  Find approvals that have been waiting too long:

  1. Filter to "All Approvals"
  2. Switch to Pending tab
  3. Sort by "Pending Since"
  4. Reassign or take action on stale items
</Accordion>

<Accordion title="Monitor team workload">
  See how approvals are distributed:

  1. Filter to "All Approvals"
  2. Review the "Approver" column
  3. Identify if certain team members have too many pending items
</Accordion>

### Taking Action as an Admin or Builder

Admins and Builders can approve or reject any pending item, not just the items assigned to them:

1. Open the tracker and switch to the **Pending** tab
2. Select one or more items
3. Click **Approve** or **Reject**
4. Confirm the action

After the action is taken, the **Approved By** or **Rejected By** column records exactly who acted — making it clear that an admin or builder stepped in, even if they were not the original approver.

This is useful for:

* Handling items when the assigned approver is unavailable
* Clearing urgent items quickly
* Managing team workload

### Best Practices

* Regularly review the pending queue to prevent delays
* Use the tracker for audit and compliance reviews
* Reassign approvals when team members are out of office
* Monitor "Pending Since" to identify workflow bottlenecks