> ## Documentation Index
> Fetch the complete documentation index at: https://help.statisfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Insights Settings

> View and manage AI-generated customer insights that inform account health scoring.

Customer Insights are AI-generated observations that Statisfy uses to calibrate and improve account health scoring. You can view and manage these insights from the settings page.

### Accessing Customer Insights Settings

Navigate to **Settings** and open the **Memory** tab. You need admin permissions to see this tab.

The page is titled **Health Memory** and shows aggregated learnings generated from CSM overrides to AI health assessments across customer accounts. When insights exist, a **Last updated** timestamp appears under the heading so you know when the learnings were last refreshed.

### What Are Customer Insights?

Customer insights are AI-generated knowledge items that help Statisfy's health scoring model understand your specific business context. They are derived from patterns in your data and from CSM health overrides — when a CSM manually adjusts an account's health, the AI learns from that feedback.

Insights are organized into categories that reflect what the AI has learned — for example, signals of healthy or at-risk customers, or context specific to your business. The exact categories you see depend on the learnings generated from your own data and overrides.

### Viewing Insights

The Health Memory page displays all generated insights grouped into collapsible category sections, which are expanded by default. Each section title shows a count badge (the number of insights in that category) and a short hint describing the format of the insights below it. Individual insights appear as rows within their section.

### Managing Insights

You can manage insights from the list:

* **Expand/Collapse sections** — Click a category section title to show or hide the insights in it
* **Delete an insight** — Hover over an insight row and click the **X** icon. A confirmation dialog titled **Delete Health Insight** asks "Are you sure you want to delete this insight? The system will remember this deletion and avoid regenerating similar insights." Click **Delete** to confirm or **Cancel** to keep the insight.

<Note>
  Insights are generated automatically on a weekly basis from CSM feedback and health overrides. If no insights have been generated yet, the page shows a message explaining that insights are generated weekly. You do not need to manually trigger insight generation.
</Note>

<Tip>
  Review Health Memory periodically to ensure the AI's understanding of your business is accurate. Delete any insights that seem incorrect — the system remembers deletions and avoids regenerating similar insights.
</Tip>